Privacy Policy

1. Introduction

Quant Trading Signals ("we", "us", "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services (collectively, the "Service").

Please read this Privacy Policy carefully. By accessing or using the Service, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with our policies and practices, do not use the Service.

2. Information We Collect

2.1 Personal Information You Provide

We collect personal information that you voluntarily provide when you:

• Register for an account: Name, email address, password
• Subscribe to our service: Billing information, payment details (processed by third-party payment processors)
• Join our communities: Telegram username/ID, Discord username/ID
• Contact us: Name, email address, message content
• Participate in surveys or promotions: Responses, contact information
• Join our affiliate program: Name, email address, website, payment information for commissions

2.2 Information Automatically Collected

When you access the Service, we automatically collect certain information:

• Device Information: IP address, browser type, operating system, device identifiers
• Usage Data: Pages viewed, time spent on pages, clicks, navigation paths
• Location Data: Approximate geographic location based on IP address
• Cookies and Similar Technologies: Session data, preferences, authentication tokens

2.3 Information from Third-Party Services

We may receive information about you from third-party services:

• Authentication Services: Account creation data, authentication status, login history, email verification
• Payment Processor (Stripe): Subscription status, payment history, billing information, transaction records, payment method details
• Infrastructure Providers: Usage data, performance metrics, error logs
• Discord: Discord user ID, username, server membership status, and role assignments when you join our private channels
• Email Delivery Services: Email delivery status, open rates, click rates for transactional and service emails

3. How We Use Your Information

We use your personal information for the following purposes:

3.1 Service Delivery

• Create and manage your account
• Process subscriptions and payments
• Deliver trading signals via email, Telegram, or Discord
• Provide access to subscriber-only features and channels
• Respond to your inquiries and support requests

3.2 Communication

• Send transactional emails (account confirmations, password resets, receipts)
• Send service-related announcements (maintenance, updates, policy changes)
• Send marketing communications (with your consent, where required by law)
• Deliver newsletters and educational content

3.3 Service Improvement

• Analyze usage patterns and trends
• Improve our algorithms and signal accuracy
• Develop new features and services
• Troubleshoot technical issues

4. How We Share Your Information

We may share your information in the following circumstances:

4.1 Service Providers

We work with trusted third-party service providers who process data on our behalf. These providers act as either data processors or independent controllers:

• Authentication & Security Services: Process user authentication, session management, and account security on our behalf
• Stripe (Payment Processing): Stripe acts as an independent data controller for payment processing. They process payment information, transaction records, and fraud prevention data according to their own privacy policy and legal obligations, including anti-money laundering regulations. Data may be transferred internationally to Stripe's servers. Learn more at stripe.com/privacy
• Cloud Infrastructure Providers: Store and process user data, subscription information, and application data securely on our behalf
• Email Service Providers: Send transactional and service-related emails on our behalf
• Discord: Manages community access and communication. Discord acts as an independent controller and retains certain data for trust and safety purposes according to their privacy policy at discord.com/privacy

4.2 Other Sharing Circumstances

• Business Transfers: In connection with mergers, acquisitions, or asset sales
• Legal Requirements: When required by law, legal process, or to protect our rights, safety, or the safety of others
• With Your Consent: When you explicitly authorize us to share your information
• Affiliate Program: With approved affiliates for tracking referrals and commissions (affiliates receive aggregate statistics only, not personal customer information)

5. Affiliate Program and Tracking

If you arrive via an affiliate referral link, we use cookies and tracking technology to attribute your subscription to the referring affiliate. This tracking data is used solely for commission purposes and is not shared with third parties beyond aggregate statistics.

6. Data Security

We implement industry-standard security measures to protect your personal information, including:

• Encryption of data in transit using TLS/SSL
• Encryption of sensitive data at rest
• Secure authentication with multi-factor authentication options
• Regular security audits and monitoring
• Access controls and role-based authentication for our systems
• PCI DSS compliant payment processing through Stripe

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your data using commercially acceptable means, we cannot guarantee absolute security.

Security Breach Notification: In the event of a data breach that affects your personal information, we will notify you and relevant authorities as required by applicable law within the legally mandated timeframe.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience and provide our services. Here's what we use:

7.1 Types of Cookies

• Essential Cookies: Required for authentication, session management, and core service functionality
• Functional Cookies: Remember your preferences, language selection, and settings
• Affiliate Tracking Cookies: Track referral sources to attribute subscriptions to affiliates (expires after a period necessary for commission tracking)
• Performance Cookies: Analyze website usage, performance metrics, and error tracking to improve our service

7.2 Your Cookie Choices

You can control cookies through your browser settings. Note that disabling essential cookies may prevent you from accessing certain features of our service.

8. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations:

• Account Data: Retained while your account is active and for a reasonable period after account deletion to ensure service continuity and security
• Payment Records: Retained for the period required by financial regulations and tax laws (processed through Stripe as independent controller)
• Communication Logs: Discord retains backup data and certain information for trust and safety purposes according to their privacy policy
• Affiliate Data: Retained for the duration of the affiliate relationship and for the period required for commission tracking and tax compliance
• Marketing Data: Retained until you unsubscribe or request deletion
• Legal Holds: Data may be retained longer if required for legal proceedings or regulatory investigations

9. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

9.1 Your Rights

Depending on your location, you may have rights to access, correct, delete, restrict processing, object to processing, port your data, and withdraw consent. Some rights may be subject to legal limitations.

9.2 How to Exercise Your Rights

To exercise any of these rights, please contact us at privacy@quantsignals.com. We will respond to your request within the timeframe required by applicable law.

For data processed by third-party controllers (Stripe, Discord), you may need to contact them directly:

• Stripe: Submit data subject requests at support.stripe.com/contact
• Discord: Submit requests at Discord Support

9.3 Regional Rights

Additional privacy rights may apply based on your location under GDPR (EEA/UK), CCPA/CPRA (California), LGPD (Brazil), and other applicable laws. We do not sell personal information.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your residence. We use appropriate safeguards such as Standard Contractual Clauses and adequacy decisions. Stripe complies with the U.S. Data Privacy Framework.

11. Children's Privacy

Our Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately at privacy@quantsignals.com, and we will delete such information.

12. Changes to This Privacy Policy

We may update this Privacy Policy at any time. Material changes will be communicated via email or prominent notice on our service. Continued use after changes constitutes acceptance.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Quantmize (Quant Trading Signals)

Privacy Inquiries: privacy@quantsignals.com

Data Subject Requests: privacy@quantsignals.com

General Support: support@quantsignals.com

We will respond to all requests within the timeframe required by applicable law.